03 / Consulting · 2024
Industrial service strategy
Turning field research into a service strategy.
Industrial machinery client
From evidence to a shared direction.
An inspection and maintenance business facing labor shortages, an aging workforce, and inefficient operations.
In the field
Stakeholder interviews
+ service-shop survey
Current practices and pain points.
Across the industry
Desk research
Trends, regulations, and global and cross-industry cases.
Cross-functional workshops
I led a team of five as project manager.
A prioritized service strategy.
Solution portfolio & next-phase roadmap.
01 / From the field
Make the problems visible together.
I designed and facilitated three cross-functional workshop rounds.
Collect the issues
Find the structure
Develop directions
02 / Organize the system
Three lenses. One service business.
- Solution directions
- 33
- Published subcategories
- 14
I translated the workshop boards into a solution map and a prioritized portfolio.
People
Recruit, develop, organize, and retain service teams.
7 subcategories · 4 themes
- 3.1.1Strengthen recruitment
- 3.1.2Use external resources
- 3.2.1Scale the organization
- 3.2.2Reorganize teams and roles
- 3.3.1Develop talent and capabilities
- 3.4.1Improve the work environment
- 3.4.2Make the profession more attractive
Service & operations
Improve operations, the value proposition, and market strategy.
6 subcategories · 3 themes
- 2.1.1Digitize operations
- 2.1.2Standardize operations
- 2.1.3Strengthen sales capabilities
- 2.2.1Innovate products
- 2.2.2Redesign the value proposition
- 2.3.1Strengthen go-to-market strategy
Capital
Build a sustainable service business model.
1 subcategory · 1 theme
- 1.1.1Improve monetization
03 / Prepare the next phase
From strategy to handover.
- Digital inspection
- Operational efficiency
- Maintenance knowledge beyond the client’s own products
As project manager, I integrated the deliverables and managed timing, scope, and quality.
Overlapping workstreams
May–October 2024
Discover
Interviews, a service-shop survey, and desk research.
Define
Structured issues and a target direction.
Develop
A solution map, rating matrix, catalog, and selected solution cards.
Prepare
Follow-up interviews and feasibility checks.
Proof-of-concept requirements and return-on-investment inputs.
An agreed next-phase roadmap.
04 / Original handover